Shipping & Returns

Returns Policy

 

In the event of faulty or damaged items being delivered, we are happy to process a full refund. Please note that the time taken in which to credit your account is dependent on your bank and issuer. In some cases, it could take up to 14 days to notice the funds back into your account.

 

Shipping

UK DELIVERY

Free delivery is available for all orders over £25.00 (UK only)

Guaranteed Next Day delivery is only available to the UK mainland (excluding the Highlands), if you place your order before 1:00pm GMT Monday to Thursday, and costs £7.50.

Royal Mail 24 delivery is available for the UK mainland for £2.70 - £3.95 and takes 1-2 working days.

Also, please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.

Please note that all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.

Unfortunately, Next Day delivery is not available for Ireland, Highlands, Channel Islands and all UK Offshore Islands.

A signature may be required on receipt.

 

ISSUES WITH DELIVERY

If you are not available when our courier tries to deliver your items and they cannot find a safe location to leave the package, they will leave a card and then attempt  delivery twice, usually on the following available working days.

To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.

LOST OR DAMAGED PARCELS

In the unfortunate and unlikely event that your parcel has been lost or damaged by our delivery partners, please contact us for further assistance. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Claims can take up to 28 days; an immediate refund cannot be issued.  Makyāg cannot be held responsible for parcels that have been lost/damaged in transit.

If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your given request. Any orders left as requested by yourself in a ‘safe location’ is at your own risk and Makyāg will not be liable to compensate any orders which are damaged or lost in this process.